Hummingbird Express International Courier ServiceAt the Speed of Flight

Hummingbird Express International Courier Service (powered by DHL) ensures that your parcels, documents and freight items are delivered safely and on time to over 220 global destinations. By combining TTPost Couriers unmatched domestic network to DHL’s international dominance and prowess, it allows this product to offer tailored logistics and courier solutions for both retail and corporate customers alike.

Why use Hummingbird Express International Courier Service?

  • Door to Door delivery to over 220 countries
  • Service available from over 34 TTPost outlets nationwide
  • Delivered internationally by DHL, one of the world’s largest Express Service and Logistics provider
  • Free Packaging available
  • real time status of your shipment is available online through TTPost website
  • Availability of tailored solutions
  • Competitive pricing
  • Dedicated Account Executives are assigned to corporate customers

All shipments must be accompanied by a DHL bar coded consignment note to facilitate tracking.  All non-document shipments must also be accompanied by a commercial invoice to facilitate customs clearance at destination.

How do I become a corporate customer?

If you have a regular requirement to send documents or packages internationally, then take advantage of the following benefits by opening a TTPost Corporate account. Register now by sending your contact information and a request to courierinfo@ttpost.net and one of our dynamic Accounts Executives will call to assist you.

Benefits of opening a corporate account are: –

  • Preferential rates
  • Monthly invoicing
  • Personalised service from our Account Executives
  • Bundled services

How to send a Parcel or Document?

  • Pack and address your item.
    Complete the DHL Airway Bill (Account Executives, Retail Counter Staff and/or any of our Customer Service Representatives can assist you)
    Phone Number A number is important to call if the address cannot be found
  • When your item has been properly packaged and Airway Bill is completed, affix the Airway Bill to the item. Retail customers can lodge their prepared items at their nearest TTPost outlet and corporate customers can call 800-SEND or email pickup@ttpost.net to schedule a pickup.

Restrictions
of Shipping
Dangerous
Goods and
Other
Prohibited
Items

  • Explosives
  • Poisons including drugs and medicines
  • Flammable Liquids
  • Flammable solids
  • Radioactive materials
  • Oxidizing materials
  • Compressed gas –flammable and non-flammable
  • Corrosives
  • Other Dangerous goods
  • Materials which has anesthetic, noxious, toxic or other characteristics which can cause extreme annoyance or discomfort in the event of leakage, liquid argon, gallium. Liquid helium, polymerisable materials, strongly magnetized materials pyrophoric liquids, instruments containing mercury, creosote, quick lime, oiled paper, toys containing batteries.
  • Living creatures-other than bees, leeches, silkworms and harmless entomological specimens
  • Offensive material – Pornographic magazines, films, tapes, etc.

If you are unsure, customers can call their Account Executives, visit a TTPost outlet, email your inquiry to courier@ttpost.net or call 800-SEND to get more information.

Track your package

To find out if your shipment has been delivered, who signed for it as well as other tracking information, just type in your DHL 9 digit consignment number (e.g. 123456782) within our International online tracker found in the home page at www.ttpost.net

Cannot find
your
package?

Customers, who are unable to locate a package through the international tracker, should contact the TTPost-Hummingbird Express Online Shopping Service Department at 669-5361 ext 555,252 or 142. Please have your airway bill/tracking number at hand when you call.

Packaging Guidelines

Hummingbird Express Online Shopping Service accepts shipments that have either used the original manufacturer’s packaging or those of the shipper.  Please consider the following guidelines to ensure your shipment moves safely through our system.

Proper Packaging

”Boxes

”The

Printed matter

Printed matter, such as magazines or other publications, must be correctly packaged to avoid moving around in transit. Improperly packaged items may lead to soiled and damaged contents. Band or shrink-wrap all printed matter, then cushion the box at the bottom, sides and top with filler.

This is custom heading element

pak 1 (carton envelope : 32 x 30cm)
pak 2 (carton envelope : 40 x 30cm)
pak 3 (plastic satchel : 33 x 41.5cm)
pak 4 (plastic satchel : 38 x 53cm)
pak 5 (carton box : 32 x 26 x 4cm)

ensure documents are first placed in a sturdy envelope before placing the items into the DHL cartons or satchels to reduce any bending or tearing in transit.

Sealing Packages

”Wrapping

”When

”Before

”Commercial

Who should prepare the invoice?

Whoever provides the information in the invoice is responsible for its accuracy. For this reason and the possible legal consequences, a TTPost / DHL member of staff should never produce an invoice; even on your behalf. It is advisable that a designated officer of your company prepares the invoice.

Correct and appropriate titles are important

Many authorities who expect to see the ‘genuine’ or ‘legitimate’ invoice,  do not accepted a number of commonly used titles. Terms like ‘Pro Forma’ or ‘For Customs Purposes Only’ should be avoided at all times. Customs authorities reserve the right to reject such invoices as not fulfilling the criteria for declaration/entry purposes. For shipments without a financial transaction, such as samples, the document could be titled ‘value declaration’.

Don't forget the details

Full address details for both the exporter (shipper) and the importer (recipient) should contain, in addition to the correct name and address, as much relevant detail as possible. This would at least include phone and fax numbers (including country codes).

Refer to the DHL Airway Bill Number

Reference to the physical shipment by mentioning the specific DHL airway bill number is always helpful and provides additional proof as to what goods are covered by the invoice.

True values are vital

The value on the invoice must be realistic and reflect the true market value of the goods being shipped. Even when sending unsolicited samples to potential customers, the value must reflect the value of that shipment as if it was being sold to them. For shipments with multiple content types, the values and the number of units of each must be broken down. In some cases, Customs may ask for proof of payment of the invoice to provide additional evidence that the invoice values shown are accurate.

Sign and date it

A date and a signature complete the invoice. Signing states the information contained in the invoice is correct. The signature can also be accompanied by a phrase such as “I hereby certify the above information to be truthful and correct”. Invoices are generally signed and dated by a designated officer of the company.

Related Services

How can we help you?Contact our TTPOST Customer Service & Support team by submitting a private or commercial inquiry online.

Customer Service: Need Advice or Information

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